ERICA HILL
Executive, Administrative & Client Operations Support
Reliable support. Thoughtful systems. Stronger relationships.
I help busy executives and business owners create calm, protect their time, and keep important priorities moving.
With more than 10 years of experience in remote client support and operations, I bring organization, resourcefulness, technical confidence, and a highly personalized approach to every working relationship. I don’t simply complete a list of tasks—I learn what matters most to the people I support and shape my service around delivering it consistently.
I tend to thrive in relationship-focused businesses because that work aligns naturally with one of my greatest strengths: listening closely, recognizing what is most important to someone, and turning that understanding into thoughtful, dependable support.
The Result
You gain a trusted partner who keeps the details organized, relationships supported, and priorities moving—giving you more time and mental space for leadership, growth, and the work only you can do.
Available for remote executive assistance, administrative support, client experience management, and operational coordination.
How I Can Support You…
Executive & Administrative Support
Calendar and schedule coordination
Inbox organization and communication support
Meeting agendas, notes, and follow-up
Travel research, itineraries, and logistics
Document and slide-deck preparation
Online research and decision-ready recommendations
Personal and business administrative support
Operations & Project Coordination
Project, deadline, and action-item tracking
Workflow organization and improvement
SOP and process documentation
Onboarding and service-transition coordination
Vendor and service-provider communication
Cross-functional follow-up and accountability
Website and software-platform support
Client Experience & Relationship Management
High-touch client communication
Client onboarding and ongoing support
Service recovery and thoughtful problem-solving
Scheduling and service coordination
Proactive client follow-up
Personalized support based on individual priorities
Professional communication with clients, partners, and internal teams
Familiar Platforms
Google Workspace and Microsoft Office
Meeting Tools - Zoom and Google Meet
Website and content-management platforms - Squarespace, Wix, Wordpress, Go High Level
Client Communication - Slack, Teams, Google Chat,
CRMs - Hubspot and Airtable
AI Platforms - ChatGPT and Claude
Project Management tools - Asana, Clickup, and Trello
Scheduling Systems - Google Calendar, Calendly, Acuity Scheduling
Email and Content marketing/scheduling - Constant Contact, Mailchimp, Klaviyo, Active Campaign, ConvertKit, Later, Hootsuite, Buffer, Meta Business Suite
Workflow automation tools - Zapier
Graphic Design Tools - Canva and Adobe Express
I am comfortable learning new technology and adapting to the systems a business already uses.
What It’s Like to Work With Me…
Proactive: I look ahead, identify what may need attention, and take action before small details become larger problems.
Relationship-focused: I take time to understand how each person prefers to communicate, work, and receive support.
Adaptable: I can shift between leaders, departments, and competing priorities while keeping each person’s needs organized and distinct.
Resourceful: I research solutions, learn new systems quickly, and bring educated recommendations—not just problems.
Dependable: I close loops, communicate openly, and take ownership of commitments through completion.
Technically confident: I’m comfortable navigating digital systems, troubleshooting issues, improving workflows, and learning new platforms.
Need Something Else?
Not every task fits neatly into a category. If it can be completed remotely and falls within my experience, there’s a good chance I can help.
Book a Complimentary Call to talk through what’s on your list, what needs to happen first, and the best level of support for getting it done.
Need It Done Fast?
For urgent projects, 24-hour Rush Support may be available. Rush availability is intentionally limited and is best suited for clearly defined tasks that need immediate attention.